Privacy Policy

1. Introduction

Dispatchify (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services and platform.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our Service, we collect:

• Contact Information: Name, email address, phone number
• Account Credentials: Username, password (encrypted), email verification status
• Delivery Information: Pickup and delivery addresses, recipient details
• Payment Information: Credit card details (processed securely through third-party payment processors)
• Organization Information: Company name, business address (for business accounts)

2.2 Location Data

For drivers: We collect real-time GPS location data to:

• Track deliveries in progress
• Provide accurate ETAs to customers
• Optimize routing and efficiency
• Verify delivery completion

Location data is only collected when drivers are actively working and have the app open.

2.3 Usage Data

We automatically collect information about how you interact with our Service:

• Device information (type, operating system, browser)
• IP address and general location
• Login times and session duration
• Pages visited and features used
• Error logs and performance data

2.4 Communications

We collect information from your communications with us, including customer support inquiries, feedback, and survey responses.

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Process and fulfill delivery orders, assign drivers, track packages
• Account Management: Create and manage your account, authenticate your identity
• Payment Processing: Process payments and prevent fraud
• Communications: Send order confirmations, delivery updates, and customer support responses
• Service Improvement: Analyze usage patterns, optimize routes, improve user experience
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and enforce our terms
• Marketing: Send promotional communications (only with your consent, and you can opt-out anytime)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (Stripe, PayPal)
• Cloud hosting providers (AWS, Supabase)
• Email service providers (SendGrid)
• SMS notification services
• Analytics providers (Google Analytics, PostHog)

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Our analytics processors receive a pseudonymous user identifier and operational metadata (such as role and organization identifier). They do not receive your email, name, phone number, or address.

4.2 Drivers and Recipients

To complete deliveries, we share necessary information:

• Drivers receive pickup and delivery addresses, recipient names, and contact information
• Customers can see driver names and real-time location for active deliveries
• Recipients receive delivery notifications

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety, or that of our users or the public
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict role-based access controls and authentication
• Secure Storage: Passwords are hashed using bcrypt, tokens are stored securely
• Payment Security: Credit card data is processed through PCI-DSS compliant providers
• Regular Audits: Security audits and vulnerability assessments
• Monitoring: 24/7 security monitoring and incident response

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide you with our Service
• Comply with legal obligations (e.g., tax records, dispute resolution)
• Resolve disputes and enforce our agreements

Specific retention periods:

• Account Information: Retained while your account is active and for 7 years after account closure (for legal compliance)
• Delivery Records: Retained for 7 years for accounting and dispute resolution
• Location Data: Retained for 30 days after delivery completion
• Support Communications: Retained for 3 years

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing of your information
• Withdraw Consent: Withdraw consent for processing based on consent
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, contact us via our support page. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for authentication and security (cannot be disabled)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand how you use our Service and improve performance
• Advertising Cookies: Deliver relevant advertisements (only with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete the information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the “Last updated” date
• Sending you an email notification (for significant changes)

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Visit our support page for contact details.

For data protection inquiries in the EU, you may also contact your local data protection authority.